Brief Introduction
· To improve the utilization effectiveness of company funds, reduce operating costs, control financial risks and improve company performance, actively conduct business development (including investment and management contract with third party) and asset management according to the standards of Ascott China.
Major Responsibility
· Potential leads follow-up.
· Market research and analysis.
· Feasibility study report submission.
· Asset/equity acquisition or management plan.
· Business negotiation as well as agreement execution.
· Consistency check of actual property handover and subsequent renovation based on acquisition plan and approved budget.
· Operating asset condition monitoring and analysis, analytical report and suggestions.
· Operating plan and budget study and assessment.
· Real estate industry policy and tendency update.
Requirements
· Bachelor’s degree or above, major in business management, financial management, real estate management and financial or engineering related disciplines.
· 3-5 years foreign-invested companies’ working experience in investment, financial management, asset management and other related fields. The real estate fund management experience is preferred.
· Industry savvy and have some macro-analysis ability.
· Be proficient in English and can write various reports and other kinds of work related documents in English.
· Strong comprehensive analysis capability, organization ability and mobilization ability as well as good Chinese / English communication skills, with good public relations and coordination abilities.
· Familiar with Microsoft Words, Excel, PowerPoint and other office systems.
· Have right working attitude, engaged, trust-worthy. Strong ability to undertake working pressure.
Brief Introduction
· Ongoing analysis of trends in revenue generation to implement strategy and controls to increase property revenue and strengthen current profit margins.
Major Responsibility
· Manage property occupancy to yield optimum revenue.
· Integrate and maintain yield management systems within the properties and present findings to the hierarchy on a regular basis.
· Monthly analysis of pricing based on competitor analysis.
· Regular analysis of trends in revenue generation to implement initiatives to aid revenue recovery and promote increased profit levels.
· Assist in the compilation of monthly revenue in the form of forecasts, budgets, and profit and loss statements.
· Manage and enforce internal financial controls to achieve compliance and alleviate unnecessary loss/wastage/inefficiency.
· Manager and Financial Controller prior to commitment.
Requirements
· Degree in Hospitality/Business Management or equivalent.
· Minimum 5 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences.
· Strong financial knowledge.
· Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting.
· Familiar with local legislation and regulations.
· Able to communicate fluently in English and Mandarin.
Brief Introduction
· Under the lead of project manager, the mechanical and electrical design manger is responsible for mechanical and electrical design, organization, management, protection of mechanical and electrical engineering in accordance with company and contract requirements of the project to achieve the desired objectives.
Major Responsibility
· Assist in reviewing building’s mechanical and electrical systems and facilities, as well as analyze the consultant's assessment report.
· Review engineering consultants’ design of mechanical and electrical systems according to Ascott and the latest hotel design standards.
· Supervise the design changes and implementations, as well as do statistics and analyze organizational design changes.
· Organize the review meeting for construction chart, involve in the project design and management tests, as well as specify design standards and requirements for mechanical and electrical project management.
· Organize the preparation of technical design tender documents, involve in bidding in the design categories, as well as organize the materials and facilities’ selection and set-like.
· Review and ensure that electrical and mechanical facilities are in line with the specification, design, contract requirements of company and government departments in terms of the location, installation, specifications and other aspects.
· Coordinate the construction, design, supervision and be responsible for scheduling mechanical and electrical systems and their quality management.
· Assist in the selection, assessment and hire the mechanical and electrical engineering consultant.
· And other tasks assigned by the supervisor.
Requirements
· Bachelor degree or above, major in mechanical and electrical design-related professions.
· 5-10 years of relevant electromechanical design or design management in hotel / service apartment; work experience in China-based global consulting companies is preferred.
· Experienced in electrical, heating or water supply and drainage design, with strong analytical thinking and problem-solving abilities.
· Familiar with power system design, layout and construction of commercial or hotel projects; familiar with the national and local technical specifications and standards.
· Has good mechanical and electrical engineering background, a comprehensive design, construction and management skills.
· Strong communication and coordination skills.
· Excellent listening, speaking , reading and writing skills in Chinese and English.
Brief Introduction
· Basically, this position will cover Design & PTS (Product & Technical Services).
Major Responsibility
· Lead a team of professionals:
1) To provide technical services on the development of serviced residences.
2) To carve out project and design management of new development and upgrading works for serviced residences.
Requirements
· Must be a registered architect with at least 12 years of practical experience.
· Must have project management experience of complex projects and been through the full project cycle.
· Must have strong leadership qualities, be able to communicate well and work well with people.
· Experience in hospitality projects highly preferred.
· Prepared to travel frequently (up to 70%).
· Able to work in a fast pace environment.
· Must also be independent, resourceful and proactive.
· Ensure the efficient operations of the group of properties within the region and achieving bottom-line results in operational and financial management functions.
· Oversee the successful and profitable operation of area.
· Encourage the continuous professional improvement of all staff to meet and exceed the needs of the operation and The Ascott Limited.
Major Responsibility
Financial Management & Reporting
· Oversees the formulation of property business plans in conjunction with finance, sales and marketing departments and work towards achieving financial performance targets in both expenditure and revenue.
· Demonstrates a strong understanding of figures and trends, implications and requirements.
Internal & External Relations & Communication
· Represents the Ascott Limited in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, unions, industry and regulatory bodies, and suppliers.
· Works with all departments to achieve levels of service quality that meet the expectations of clients, residents and Ascott standards.
· Attends industry and community functions where required.
Human Resource Management and Leadership
· Ensures strategies and practices are in line with corporate targets and guide lines to facilitate effective staffing, so that financial and service quality targets are achieved.
· Manages and conducts The Ascott performance appraisal process twice yearly.
· Identifies, implement and monitor relevant development programmes ensuring transfer of knowledge into the workplace.
· Ensures effective communication through the organisation.
· Identifies and develops talent, ensuring a succession plan for self and staff.
· Facilitates and champion the Ascott goals, behaviours and philosophies.
· Ensures compliance with all corporate and local human resource regulatory requirements.
· Manages relationships with union representatives and similar organizations.
Asset Management & Development
· Oversees the management of the properties assets in all areas to protect their long term investment value.
· Liaises with owners/representatives for the effective management of the properties.
· Maintains a high level of communication and relations with owners and/or joint venture partners.
· Assesses and reports on local and regional business development opportunities.
· Directs and coordinates the formulation of financial programs to maximize returns on investments and to increase productivity.
· Ensures the organization’s compliance with relevant legislation, such as Companies Act, Land Titles etc.
Operational Excellence
· Ensures the completion of set key performance indicators for the management team.
· Leads in formulating appropriate strategies and policies.
· Confers with property and departmental heads to formulate strategy and policies, plan objectives and establish responsibilities and procedures for attaining objectives.
· Plans objectives and establish responsibilities and procedures for attaining objectives.
· Monitors properties/departments to ensure service standards are within Ascot standards.
· Ensures a continuous effective quality audit system is operating for compliance and standards.
Sales & Marketing
· Works proactively with management and sales department to maximize yield.
· Proactively supports local sales team to seek new business whilst maintaining existing business.
· Liaises with cluster Ascott Marketing department and support and implement initiatives.
· Works closely with the Sales and Marketing department in developing strategies to maximise revenue.
· Monitors closely market/business trends ensuring the Ascott Limited exposure is maximised and market share extensive.
General
· Performs any additional duties or projects as directed by the Company.
· Ensures that Ascott Policies and Standards are maintained at all times, and that any corporate initiatives are implemented.
· Works co-operatively with internal resources including corporate office.
· Achieves Key Performance Indicators as set and agreed to.
Requirements
· Degree in Hospitality/Business Management or equivalent.
· Minimum 10 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences. Experience in managing 2 or more properties concurrently and have managed different functional areas including Sales & Marketing, Finance, and Human Resources etc. preferably with new project and setup experience.
· Strong operational knowledge and financial understanding.
· Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting.
· Familiar with local legislation and regulations.
· Able to communicate fluently in English and Mandarin.
· Additional foreign language ability is an added advantage.
Brief Introduction
· organize and coordinate resources to achieve the goals set by the company, according to company standards and relevant laws and regulations.
· Complete the operational work.
Major Responsibility
· Revenue management: involve in management of sales action plan, inventory management with yield management principles, and participate in market competition analysis.
· Team management: managing data, staffing and employment proposals, planning, training, as well as designing employee career development.
· Cost management: control staff costs and various costs incurred within sectors according to the annual budget.
· Asset and security management: understand the property’s facilities operation and train the subordinates in these areas. Overall management of property assets and ensure a long-term investment value of assets. Effective management of the owner / representatives and to maintain good communication relationships. Responsible for financial planning and coordination to improve productivity and return on investment.
· Sales relationships: according to self- knowledge and evaluation and reports provided to understand, follow and develop customer relationships.
· Cash Flow Management: Manage the invoice, cash receipt and payment as well as accounting of receivables.
· Internal and external relationship management and communication: Represents the Ascott Limited in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, unions, industry and regulatory bodies, and suppliers. Collaborate with various departments to meet customers’, guests’ and company's expectations.
· Standards’ and procedures’ management: adopt and supervision all existing programs to ensure the smooth implementation of all company policies, regulations and the behaviors.
· Ensure that all the property behaviors comply with all relevant laws and regulation acts.
· Works co-operatively with internal resources including corporate office.
· Be a property manager on duty on a regular basis.
· Complete other tasks assigned by superiors.
· Achieve Key Performance Indicators as set and agreed to.
Requirements
· Major in hotel, tourism or economic management.
· Over 3 years practical management experience in serviced apartments/five-star international branded hotels.
· Extensive operational management expertise and financial knowledge.
· Familiar with local legislation and regulations.
· Excellent listening, speaking, reading and writing communication skills in Mandarin and English (multi-foreign language ability is preferred).
· Clear thinking, able to act mature and steady.
· Enthusiastic working attitude and a strong sense of responsibility.
· Good teamwork and communication skills, able to withstand strong pressure.
Brief Introduction
· Assist with resident manager to help integrate various resources to ensure the orderly operation of the property, and to create the maximum profit according to Ascott's strategy.
Major Responsibility
· To work collaboratively with residence manager, finance, sales, operations functions to achieve the revenue and expenditure targets.
· Responsible for the classification, sorting, filing and storage of documents, finishing filing all the required financial reports and consolidating to uniform version.
· Timely process and archive all daily documents of resident manager.
· Assist with residence manger in adopt and supervision all existing programs to ensure the smooth implementation of all company policies, regulations and the behaviors.
· Assist with residence manager in conduct daily affairs, responsible for the supervision, coordination and implementation of work assigned by residence manager, as well as timely report to the residence manager.
· Maintain good communication and coordination with all partners.
· Establish and maintain good customer relationships, including implementing customer strategies to improve guest satisfaction; actively and effectively handling guest feedback and complaints.
· Be a property manager on duty on a regular basis.
· Any other tasks assigned by residence manager.
Requirements
· Major in hotel, tourism or economic management.
· 1-3 years practical management experience in serviced apartments/four-star international branded hotels.
· Good operational management expertise and financial knowledge.
· Familiar with local legislation and regulations.
· Good listening, speaking, reading and writing communication skills in Mandarin and English (multi-foreign language ability is preferred).
· Proactive and good communication skill.
· Work hard, ambitious and strong sense of responsibility.
· Good teamwork and organization skills, able to withstand strong pressure.
Brief Introduction
· Grasp the opportunities to maximize sales revenue for Ascott.
Major Responsibility
· Responsible for market development to increase and retain customers.
· Establish and maintain good customer relationships to increase sales revenue.
· Complete the entire sales process, including sales tracking, scene investigation, price negotiations, contract preparation and signing.
· Serve customers, understand their needs and try to satisfy their requirements.
· Create and participate in various sales events to enhance customer relationships.
· Prepare and analyze sales reports.
Requirements资质需求
· Bachelor degree or above, fluent in listening, speaking, reading and writing English abilities
· More than 2 years hotel / service apartment sales experience.
· Good interpersonal communication skills to effectively carry out internal / external communications.
· Strong team spirit, organization and planning capabilities.
· Familiar with EXCEL, WORD, ERP (ORACLE) System.
· Full of enthusiasm, can work under pressure.
Brief Introduction
· Most effective development and management of sales and marketing team to achieve the desired goals.
· Grasp the opportunities to maximize sales revenue for Ascott.
Major Responsibility
· Lead and establish a unity and effective sales team, as well as implement sales plans.
· Establish different marketing policies and develop appropriate sales market according to the company sales strategy.
· Keep in track of customers, maintain existing sales channels and develop new markets.
· Control the marketing budget, balance the sales scope and objectives .
· Good communication with sales staff, timely resolve internal and external customer complaints.
· Establish and maintain sales database and update progress information.
· Establish and maintain good customer relationships to increase sales revenue.
· Serve customers, understand their needs and try to satisfy their requirements.
· Create and participate in various sales events to enhance customer relationships.
· Prepare and analyze sales reports.
Requirements
· Bachelor degree or above, fluent in listening, speaking, reading and writing English abilities.
· More than 10 years relevant sales experience and 3-5 years experience in hotel sales management.
· Outstanding leadership and management skills as well as good business vision.
· Strong observation and reacting abilities, as well as strong logical thinking ability.
· Good interpersonal communication skills to effectively carry out internal / external communications.
· Enthusiastic working attitude and a strong sense of responsibility.
· Can withstand strong working pressure.
Job Description
· Lead guest service staff to provide effective and satisfying service to customers, so as to achieve the standards of Ascott.
Major Responsibility
· To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Group, as well as doing necessary supplement and completion according to the actual situation of the property.
· Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
· Appropriately arrange normal work and rest schedule for guest service staff.
· Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
· Maintain the good communication and coordination with all hotel partners.
· Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
· Ensure compliance with Ascott and related policies, procedures and standards.
· Be a property manager on duty on a regular basis.
· Any other tasks assigned by supervisor.
Requirements
· Degree or above, major in hotel management, tourism or graduate in language related disciplines.
· More than 3 years work experience in reception department of serviced apartment/star hotels.
· Good communication skills, good English / Japanese / Korean capabilities.
· Good grooming, familiar with workflow of reception.
· Good communication skill, able to work under pressure.
Job Description
· Assist managers to provide customers with effective and satisfied customer service, so as to achieve the Ascott standards.
Major Responsibility
· Deal with daily check in/out, scheduled and reception task.
· Assist in arrangements for manager staff the normal schedule.
· Supervise guest service officers in their daily work and front desk for good customer service embodied in the professional image of companies and individuals.
· Proper and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
· Ensure and comply with Ascott relevant policies, procedures and standards.
· Any other tasks assigned by leader.
Requirements
· College degree or above, major in hotel management, tourism or graduate in language related disciplines.
· Apartments with more than 2 years service / experience-star hotel front desk.
· Good communication skills have good English or (Japanese / Korean) speaking ability.
· Good grooming, be familiar with front desk working process.
· Can be accept shift work.
· Able to take greater pressure.
Job Description
· Responsible for all daily Guest Services, Reception activities.
Major Responsibility
· Daily check in, check-out, reservation and reception work.
· Ensure correct handling of billing and administrative work, including the review and report archiving
· Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
· Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors
· Ensure compliance with related policies, procedures and standards of Ascott
· Any other tasks assigned by supervisor
Requirements
· College degree or above, major in hotel management, tourism or graduate in language related disciplines.
· Relevant work experience is preferred
· Good communication skills, have good English or (Japanese / Korean) speaking ability.
· Good grooming.
· Can accept shift work









