Membership

Membership

Ascott Star Rewards Terms and Conditions

The Ascott Star Rewards ("Loyalty Programme") is governed by the following terms and conditions ("T&Cs"). Ascott may amend these T&Cs from time to time in our sole discretion upon posting the amended version at the Brand Website. By your enrolment and continued participation in the Loyalty Programme, you agree to be bound by these T&Cs, as may be amended from time to time.

1. DEFINITIONS

1.1. In these T&Cs, the following words and expressions shall have the meanings respectively assigned to them hereunder unless the context requires otherwise:

"Account"

means the Member's Loyalty Programme membership account to which ASR Points are credited;

"ASR Points"

means the points earned by the Member under the Loyalty Programme pursuant to these T&Cs;

"Ascott", "we", "our", or "us"

means Ascott International Management (2001) Pte Ltd, the operator of the Loyalty Programme. Ascott International Management (2001) Pte Ltd is a company incorporated in Singapore and having its registered office at 168 Robinson Road, #30-01 Capital Tower, Singapore 068912;

"Brand Website"

 

means www.the-ascott.comwww.citadines.comwww.citadinesconnect.comwww.somerset.comwww.lyfbyascott.com, and such other website(s) as may be specified by Ascott from time to time;

"Business Travel Bookings"

means room bookings made using a Business Travel Rate, and which are determined by Ascott in its sole and absolute discretion to be Qualifying Bookings; 

"Business Travel Rate"

means the unique business travel rate code issued by Ascott to a Participating Company;

"Ineligible Booking"

means all room bookings other than Qualifying Bookings and shall include, without limitation, bookings made by Members on channels other than the Brand Website, such as online travel channels and other third party channels, as well as such other room bookings and room rates as we may notify you of from time to time. Unless otherwise notified by Ascott, 'Ineligible Booking' includes:

(a) Business Travel Bookings on www.lyfbyascott.com; and 

(b) direct bookings by walk-ins, telephone, fax or email.

The foregoing criteria for Ineligible Bookings may differ for Participating Properties in each country at Ascott's sole and absolute discretion. 

"Member", "you" and "your"

means the member of the Loyalty Programme; 

"Membership Year"

means the period of 12 consecutive months commencing on the date on which a Member's enrolment in the Loyalty Programme is accepted by Ascott, and with each subsequent Membership Year commencing on the anniversary of the date on which a Member's enrolment in the Loyalty Programme is accepted by Ascott, during which a Member is entitled to enjoy benefits associated with the Loyalty Programme, unless earlier terminated by a Member or Ascott;

"Participating Company"

 

means a person currently enrolled by Ascott in its Ascott Business Travel Account programme;

"Participating Properties"

means the properties participating in the Loyalty Programme listed on the Brand Website, as may be amended and updated by Ascott from time to time at its sole and absolute discretion, and "Participating Property" shall mean any one of the Participating Properties;

"Personal Data"

means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access;

"Programme Promotions"

 

means promotions, contests, competitions, lucky draws, games, events and/or activities for or in relation to Members, the recruitment of Members and/or otherwise involving the gift, award or redemption of  prizes such as ASR Points, which are conducted from time to time by us, our subsidiaries and our affiliates in the CapitaLand group, our agents, and/or our authorised service providers or as may be jointly conducted by us and our marketing partners and business partners;

"Qualifying Amounts"

means such part of the cash or credit/debit card payments made by a Member in respect of a Qualifying Booking that qualify for benefits under the Loyalty Programme in respect of the Participating Property, and at such rates as Ascott determines, in its sole and absolute discretion. Qualifying Amounts shall be deemed to exclude, payments made in respect of food and beverage, laundry, airport transfers, taxes or any other charges incurred by the Member during the Member's stay at the Participating Property unless otherwise decided by us;

"Qualifying Booking"

means a booking at a Participating Property by a Member via the following channels and such other channels as may be notified by Ascott from time to time:

(a) on the Brand Website or through the Ascott mobile booking application, via the Member's Account; and

(b) Business Travel Bookings using Business Travel Rates that are eligible for the earning of ASR Points as determined by Ascott in its sole and absolute discretion, via the Member's Account.

The foregoing criteria for Qualifying Bookings may differ for Participating Properties in each country at Ascott's sole and absolute discretion. 

For the avoidance of doubt, "Qualifying Booking" does not include Ineligible Bookings;

"Rewards"

means any complimentary service, product or benefit which may be obtained by Members while staying at Participating Properties as part of the Loyalty Programme, including airport transfers, room upgrades, breakfast, and such other services, products or benefits as Ascott may notify to the Members from time to time. 

For the latest Rewards, please view www.the-ascott.com/en/member/benefits;

"Singapore Dollars", "SGD" and "S$"

means the lawful currency of the Republic of Singapore; 

"Sign-up Date"

means the date on which the Member signs up to the Loyalty Programme; and

"Tier"

means, a membership tier under the Loyalty Programme.

 

1.2 In this Agreement, a reference to:

(a) "person" shall include an individual, corporation, company, partnership, firm, trustee, trust, executor, administrator or other legal personal representative, unincorporated association, joint venture, syndicate or other business enterprise, any governmental, administrative or regulatory authority or agency (notwithstanding that "person" may be sometimes used herein in conjunction with some of such words), and their respective successors, legal personal representatives and assigns, as the case may be, and pronouns shall have a similarly extended meaning;

(b) "month" is a reference to a period starting on one day in a calendar month and ending on the numerically corresponding day in the next succeeding calendar month;

(c) "written" and "in writing" include any means of visible reproduction;

(d) "Clauses" are to the clauses of theses T&Cs (unless the context otherwise requires); and

(e) "include", or "including" will be deemed to be followed by the words "without limitation".

1.3 The headings in these T&Cs are inserted for ease of references only and shall not affect the construction of these T&Cs.

2. OVERVIEW OF THE LOYALTY PROGRAMME

2.1 The Loyalty Programme is a tier-based loyalty programme, the purpose of which is to promote the purchase of goods and the use of services provided by Ascott, its related corporations and/or the Participating Properties. Ascott does not purport (whether through this Loyalty Programme or otherwise) to operate a payment service regulated under the Payment Services Act 2019 ("PSA") and Ascott is not licensed, approved, registered or regulated under the PSA. The Loyalty Programme is based on Qualifying Amounts spent by you on Qualifying Bookings at Participating Properties in accordance with the terms and conditions set out in these T&Cs.

2.2 The minimum aggregate Qualifying Amount to be spent by a Member on Qualifying Bookings during each Membership Year will qualify the Member for the Tier as described below:

Tier Aggregate minimum Qualifying Amount spent by the Member on Qualifying Bookings within every Membership Year (SGD)
Classic 0
Silver 1,000
Gold 3,000
Platinum 10,000

Note: The minimum aggregate Qualifying Amount to be spent by the Member may be amended or varied by Ascott from time to time and without notice, at its sole and absolute discretion.

2.3 For the purposes of ascertaining the Member's membership Tier, Qualifying Amounts in currencies other than Singapore Dollars will be converted to Singapore Dollars at such rates as Ascott may from time to time apply, and will be final, conclusive and binding on the Member.

3. APPLICATION FOR MEMBERSHIP

3.1 Membership in the Loyalty Programme is free and available to any individual who fulfils the eligibility criteria under Clause 3.2. Membership in the Loyalty Programme is only for individuals and each Member must create and maintain only one Account. Membership in the Loyalty Programme is not available to corporations or other legal entities. Membership in the Loyalty Programme is subject to acceptance at the sole and absolute discretion of Ascott.

3.2 To qualify to create an Account under the Loyalty Programme, you must: 

(a) be an individual aged 18 or above as at the Sign-up Date;

(b) not have an existing Account; 

(c) provide valid and accurate personal information as required in the membership application form when enrolling in the Loyalty Programme; and

(d) meet such other criteria or requirements as Ascott may from time to time prescribe.

3.3 When contacting Ascott for support or enquiries pertaining to your Account or related matters, Ascott may require you to produce or provide any information including identification documents that it requests in order to establish and verify your identity as required.

4. BUSINESS TRAVEL BOOKING TERMS

4.1 If you apply a Corporate Code issued to your employer as a Participating Company at the time of your booking in respect of your Business Travel Rates at a Participating Property, this Clause 4 shall apply.

4.2 You are solely responsible for complying with your employer's policy relating to business travel.

4.3 You may include your corporate email address within your Account profile, and in such event, Ascott may at its discretion permit you to login into your Account using either your registered personal email address or corporate email address, with the same password. You remain solely liable for and shall be bound by all transactions carried out under your Account regardless of the login credentials used.

4.4 You acknowledge and agree that subject to applicable law, Ascott may disclose information regarding your accumulation or earning of ASR Points on Business Travel Rates to your employer.

4.5 To be eligible for earnings of ASR Points on Business Travel Rates and to qualify for corporate rates for any stay at a Participating Property:

(a) your employer must be a Participating Company;

(b) you must remain an employee of the Participating Company for the duration of your stay; 

(c) your booking must be made via the Brand Website and not any other platform or channel and the Corporate Code must be specified at the time of your booking; 

(d) accrual of ASR Points is permitted for bookings made under the Corporate Code as determined by Ascott in its sole and absolute discretion from time to time; and 

(e) your Participating Company and your stay must meet all requirements for the Corporate Code benefit to apply.

In the event that your Participating Company employer fails to meet the minimum requirements for the Corporate Code benefit to apply, Ascott has the right to revoke, without prior notice, any negotiated rate and/or benefit applicable in respect of such Corporate Code in relation to your stay.

4.6 Member's eligibility to accrue ASR Points on bookings using a Participating Company's unique Corporate Code shall automatically terminate immediately upon the Member ceasing to be an employee of such Participating Company. 

4.7 All earnings of ASR Points and redemption availability for bookings using the Corporate Code are subject to corporate rate booking conditions.

4.8 You shall not share or disclose to any third party the Corporate Code for personal stays at Participating Properties or for commercial purposes, including transferring or selling any Business Travel Rates.

4.9 All other terms and conditions set out in these T&Cs will apply to Business Travel Ratess, save that notwithstanding anything in these T&Cs, unless Ascott agrees otherwise in writing, Qualifying Bookings made with Corporate Codes which qualify for ASR Points accrual in accordance with these T&Cs will be at such rate as Ascott may from time to time specify (currently, 5 ASR Points per SGD 1 of the Qualifying Amounts paid by Member for the Qualifying Booking), regardless of the Member's Tier. For the avoidance of doubt, the foregoing accrual rate shall not apply in relation to Qualifying Bookings where a Corporate Code has not been applied.

4.10 Ascott shall have the right to determine all matters relating to any Business Travel Rates in its sole and absolute discretion, including without limitation the applicability of a Corporate Code and ASR Points to be accrued in relation to any stay, and any such determination shall be final, conclusive and binding on the Member and Participating Company.

5. EARNING OF ASR POINTS

5.1 Earning of ASR Points must be effected by the Member logging into his/her Account to make the Qualifying Booking. 

5.2 ASR Points will only be earned by you where you check-in and stay at a Participating Property under a Qualifying Booking in accordance with these T&Cs and if you have an Account at the time of booking and check-in. 

5.3 Retroactive ASR Points earning will not be allowed if the guest staying at a Participating Property under a Qualifying Booking is not a Member at the point of booking, or if the Member makes the Qualifying Booking without being logged into his/her Account at the time of such booking.

5.4 ASR Points earned will be credited to your Account:

(a) where your stay at the Participating Property is thirty (30) days or less, within fourteen (14) days of checking out of the Participating Property; or

(b) where your stay at the Participating Property is more than thirty (30) days, within fourteen (14) days of your successful payment of the Qualifying Booking to the Participating Property. 

5.5 ASR Points will not be earned by you if you do not make a Qualifying Booking. If you sign up to the Loyalty Programme only after making a booking at a Participating Property, ASR Points will not be credited to your Account for that booking and you will only be credited ASR Points from the next booking onwards, provided that the next booking is a Qualifying Booking.

5.6 In the event you make a Qualifying Booking on behalf of:

(a) another Member, i.e. you are not staying at the Participating Property under the Qualifying Booking, ASR Points will be awarded to the Member staying at the Participating Property under the Qualifying Booking. If you are making the Qualifying Booking on behalf of another Member, who will be staying at the Participating Property under the Qualifying Booking, you must provide the membership details of that Member at the point of booking in order for that Member to earn ASR Points. ASR Points will only be credited to the Member staying for the Qualifying Booking; or

(b) an individual who is not a Member at the time of booking, neither you nor that individual guest will be eligible for ASR Points for that booking.

5.7 Each Qualifying Booking will only allow for ASR Points to be earned by one Account. For the avoidance of doubt, if two or more Members are staying at a Participating Property under a Qualifying Booking, only one Account will be credited ASR Points.

5.8 ASR Points are calculated in Singapore Dollars on the basis of the Qualifying Amounts. Subject to the terms of the Qualifying Booking, if a Member redeems any ASR Points against any Qualifying Amounts payable, ASR Points will only be earned on the balance of the Qualifying Amounts after such redemption. Where Qualifying Amounts are in currencies other than Singapore Dollars, these amounts will be converted to Singapore Dollars at such rates as Ascott may from time to time apply, and will be final, conclusive and binding on the Member, before conversion of the Qualifying Amount to ASR Points. ASR Points will be credited to your Account provided that the invoice of the Qualifying Amounts must be fully settled, in other words the payment must have been accepted and confirmed by the Participating Property. In the event of full or partial default in the payment of an invoice of the Qualifying Amounts, the Member will not receive any ASR Points for that booking, or where ASR Points have already been credited to the Account, such ASR Points will be deducted from the Account accordingly.

5.9 Each Tier has its own scale for ASR Points which can be earned by the Member at each Tier, to be calculated as set out below:

Tier ASR Points earned by Members per SGD 1 spent by Members in accordance with these T&Cs (subject to change from time to time)
Classic 10 ASR Points
Silver 12 ASR Points
Gold 14 ASR Points
Platinum 16 ASR Points

Note: Notwithstanding the above, and regardless of the Member's prevailing Tier, if the Member makes a Business Travel Booking, Clause 4 shall apply and the Member will only be eligible to earn up to 5 ASR Points per SGD 1 spent by the Member on Business Travel Rates.

5.10 When crediting ASR Points to a Member's Account, fractions of an ASR Point will be rounded down.

5.11 Except as otherwise provided in these T&Cs, ASR Points are personal to you and are non-transferable for any reason whatsoever. ASR Points do not constitute a means of payment and we shall not provide you with any compensation for lost or unused ASR Points. ASR Points have no monetary value and cannot be exchanged for cash or credit. All ASR Points standing to a credit of a Member shall be automatically forfeited upon death and are not transferrable upon death. ASR Points do not constitute personal property and may not be bequeathed or otherwise treated as personal property. 

5.12 ASR Points may also be earned through such third party partnership programmes and/or services as may be determined by Ascott from time to time. Ascott may from time to time publish on the Brand Website and/or directly communicate to Members the details of such partnerships, including the terms and rates for the earning of ASR Points. 

5.13 ASR Points may be purchased ("Purchased ASR Points") by (a) a Member for self or for another Member or (b) by a non-Member for a Member, subject to a maximum of 400,000 Purchased ASR Points in any calendar year. ASR Points may be purchased at the rate of S$0.0025 per 1 ASR Point (subject to change from time to time) and can be purchased in increments defined by Ascott or customizable denomination. The purchase transaction may take up to 14 days to be completed and for ASR Points to be credited into the recipient's Account. Once ASR Points have been purchased and the purchase transaction is completed, no refunds will be permitted. If you are purchasing ASR Points for another Member, you will not receive any ASR Points but the spent on such purchase will constitute a Qualifying Amount and will count towards your Tier qualification. 

5.14 If you are of the view that ASR Points have not been credited to your Account in accordance with these T&Cs, you must request, no later than within one (1) month of your stay at the Participating Property under a Qualifying Booking, that the Account balance be reviewed, via www.the-ascott.com/en/contact-us. You acknowledge and agree that Ascott shall have the sole and absolute discretion to decide whether or not to adjust your Account balance, and that Ascott's decision in respect of your Account balance shall be final, conclusive and binding on you, and in any event, the adjustment of your Account balance by Ascott shall be your sole remedy. Ascott has no obligation to entertain requests to review the crediting of ASR Points beyond the period stated above. 

5.15 Ascott shall not be liable for any delay, error or failure in crediting of ASR to the Member's Account for any reason whatsoever.

6. VALIDITY AND REDEMPTION OF ASR POINTS

6.1. ASR Points are valid for twenty four (24) calendar months from the date of the crediting of such ASR Points to the Account (each a "Validity Period"). If ASR Points are not redeemed through our Brand Websites in accordance with these T&Cs by the end of their respective Validity Periods, they will be forfeited and will not be reinstated.

6.2 ASR Points may be redeemed by you for stays at any Participating Property in accordance with the prevailing redemption rates for the relevant class of room at the Participating Property, as specified by Ascott from time to time ("Room Stay"). The redemption rate at Participating Properties is currently 1 ASR Point to S$0.0025 (subject to change from time to time). Where the room rates are in currencies other than Singapore Dollars, these amounts will be converted to Singapore Dollars at such rates as Ascott may from time to time apply, before conversion of the room rate to ASR Points.

6.3 Redemptions for Room Stays can be paid by you with ASR Points either partially or in full (excluding applicable tax, unless otherwise decided by us). ASR Points redeemed will be utilised to offset the total amounts payable, in the following order: room rate, incidentals and then third party costs (if applicable). Where you have made partial payment for any Room Stay using your ASR Points, you will still earn ASR Points on the remaining unpaid amount for the Room Stay when you make payment via credit/debit card, cash or similar means.

6.4 The redemption of ASR Points for Room Stays shall be subject to room availability for the duration of the intended stay. In addition, we may, at our sole discretion and without prior notice, declare that certain room rates and/or Participating Properties may not be redeemed using ASR Points. ASR Points may not be redeemed for stays at Participating Properties in conjunction with any other offers, discounts or special promotions.

6.5 Redemption of ASR Points must be effected by the Member logging into the Account to book stays at the Participating Properties via the Brand Website, mobile application or such other channels as Ascott may direct from time to time. Redemptions are valid only for use by the individual member and are not transferable.  At check-in, the member using the redemption may be required to show valid identification and provide a credit card to the Participating Property for incidental charges.

6.6 Pooling of ASR Points, whereby ASR Points are sought to be combined from two or more Members' Accounts to redeem a stay at any Participating Property, is not permitted.

6.7 Upon successful redemption of ASR Points, ASR Points will be deducted from your Account on receipt of successful confirmation of the booking of the Room Stay by you from Ascott.

6.8 Redemption of ASR Points must be made at least 48 hours prior to the stay. The successful redemption of ASR Points and the types of rooms eventually booked for each stay will be dependent on the availability of the rooms at the Participating Properties at the time of booking. The availability of rooms and the eligibility of any rooms at any Participating Property for the redemption of ASR Points is not guaranteed. If the room which you have selected is not available or is not eligible for the redemption of ASR Points under the Loyalty Programme for any reason whatsoever, that room stay will be subject to that Participating Property's prevailing room rates for such rooms as may be available at the time of booking. You acknowledge and agree that in the event that the availability of rooms affects or impacts your travel plans in any way whatsoever, neither you nor your travel companions shall be entitled to any refunds or compensation of any kind.

6.9 ASR Points may additionally be redeemed through (a) points exchange with such third party partnership programmes and/or services as may be determined by Ascott from time to time, and (b) outright transfers as donations to such organisations (such as charities) as may be determined by Ascott from time to time. Ascott may from time to time publish on the Brand Website and/or directly communicate to the Members the details of such partnerships programmes and/or services and donations, including the terms and/or rates thereof.

6.10 Redemption of ASR points is final and will not be reinstated under any circumstances, for example, redemption of ASR Points through outright transfers as donations to charity are not reversible.

7. ASR POINTS ADJUSTMENT

You acknowledge and agree that Ascott reserves the right to:

(a) monitor your Account, at any time and without notice, for the purpose of verifying compliance with these T&Cs. Ascott may review your ASR Points, Qualifying Bookings and transaction history including, without limitation, requests for membership benefits and Rewards; and

(b) make adjustments to ASR points in your Account under any of the following circumstances:

(i) incorrect crediting of ASR Points due to system or human error (or such other reasons deemed as applicable by Ascott);

(ii) in the event of full or partial default in the payment of an invoice for a Qualifying Booking and the Member is not eligible to receive any ASR Points for that booking, or where ASR Points have already been credited to the Account, ASR Points will be deducted from the Account accordingly; or

(iii) pursue recovery of ASR Points where a Member earns or redeems or otherwise uses Members' benefits or Rewards in a manner that Ascott determines to be improper and/or an abuse of or in contravention of these T&Cs.

8. TIER REWARDS AND RENEWAL 

8.1 As part of the Loyalty Programme, Members may be entitled to receive Rewards associated with their Tier during their stays at Participating Properties subject to the terms of the Qualifying Booking. Ascott may from time to time publish on the Brand Website (available at www.the-ascott.com/en/member/benefits) and/or directly communicate to Members the details of the Rewards, including the terms thereof. 

8.2 Rewards of each membership Tier can only be enjoyed if the Member logs into his/her Account to make a Qualifying Booking on the Brand Website.

8.3 Rewards will be given to Members at the sole and absolute discretion of Ascott. Where Members stay at Participating Properties without having made a Qualifying Booking, Ascott has the right, at its sole and absolute discretion, not to provide Members with any Rewards.

8.4 Membership Tier Adjustments 

(a) You will be notified if you have qualified for a Tier or (if you are an existing Member) if you have qualified for an upgrade to the next Tier. Upon the expiry of the Membership Year, your Tier will be adjusted based on the aggregate Qualifying Amount spent by you within the immediately preceding Membership Year. If you do not qualify for an upgrade to the next Tier, you will remain at your current Tier until you have spent a Qualifying Amount within the Membership Year sufficient to be upgraded to the next Tier. A Member who has not spent the Qualifying Amount required for his/her current Tier during the immediately preceding Membership Year, will be moved to the corresponding Tier based on the aggregate Qualifying Amount spent during the immediately preceding Membership Year.

(b) For the purposes of assessing your qualification for maintaining membership at a Tier or your upgrade to the next Tier, we will take into consideration the Qualifying Amounts spent by you in the preceding 12 consecutive months in your most recent Membership Year. For the avoidance of doubt, we will not include any Qualifying Amounts which were spent by you in the time period prior to your most recent Membership Year.

(c) Without prejudice to the foregoing, if you have not spent a Qualifying Amount sufficient to either remain in your current Tier or be upgraded to the next Tier, you may choose to purchase ASR Points in accordance with Clause 5.13 and the spent on such purchase will constitute a Qualifying Amount and will count towards your Tier qualification. For the avoidance of doubt, you may not apply ASR Points for the purpose of renewing your membership in your current Tier or upgrading to the next Tier. 

8.5 Members may also earn or enjoy Tier upgrades or matches through such third party partnership programmes and/or services as may be determined by Ascott from time to time. Ascott may from time to time publish on the Brand Website and/or directly communicate to Members the details of such partnerships, including the terms for the earning or enjoying of Tier upgrades or matches.

8.6 Gifting of Tier Status

(a) You may gift your Tier status to one individual during your membership duration with the Loyalty Programme, or such other number as Ascott may from time to time publish on the Brand Website. After gifting your Tier status, your Tier status remains unchanged. 

(b) The Tier status may only be provided to each Member once and such Members must accept the Tier status gift by following the instructions of Ascott as specified from time to time.

(c) The recipient Member of the Tier status gift will receive Tier status equivalent to your Tier and enjoy the member benefits under that Tier for one Membership Year, after which Clause 8.4 shall apply to such recipient Member.

(d) If the preferred recipient of the Tier status gift is not a Member, the preferred recipient must enrol in the Loyalty Programme and such enrolment is accepted by Ascott before the Tier status gift can be provided to such an individual.

9. ACCOUNT MANAGEMENT

9.1 Each Member will have one Account identifiable by a membership account number and such other means determined by Ascott, including registered email address. You shall be responsible for the security, access and accuracy of that Account.

9.2 All email addresses provided to Ascott must be valid and personal to the Member or applicant and at the time of enrolment must not have been registered with Ascott previously. It is your responsibility to keep your email address up-to-date.

9.3 You shall provide Ascott with accurate or complete information in connection with your membership application and promptly update Ascott of any changes to such information, including your Personal Data, by accessing and updating your Account via the Brand Website.

9.4 Your Account is personal to you and is non-transferable. You will not be allowed to make changes to the name registered under your Account.  

9.5 Each Member is not allowed to have multiple Accounts. If multiple Accounts are created by the same Member, merging of such Accounts will not be allowed.

9.6 If you choose or are provided with a username, password or any other security credentials, you must treat such security credentials as confidential and must not disclose it to any third party. You acknowledge and agree that you will be the only authorised user of the Account and shall not provide or make known your username, password or such other security credentials to any other person for any purpose. Notwithstanding the foregoing, you remain responsible for all actions carried out or purported to be carried out via your Account. Ascott cannot be held liable for the consequences of any unauthorised disclosure of your username, password or such other security credentials by you or unauthorised use of your username, password or such other security credentials, including unauthorised redemption of ASR Points.

9.7 We have the right to disable any username or password whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any term of these T&Cs.

10. PARTICIPATING PROPERTIES

10.1 The list of Participating Properties is subject to change from time to time. Ascott has the right to remove or to add on to the list of Participating Properties at our sole and absolute discretion. We will publish the updated list of Participating Properties on the Brand Website from time to time. You acknowledge and agree that neither you nor your travel companions shall be entitled to any refunds or compensation if the changes to the list of Participating Properties impact or affect your or your travel companions' travel plans in any way whatsoever.

10.2 If a property participating in the Loyalty Programme is no longer a Participating Property after you make a Qualifying Booking but before your actual stay at the property:

(a) no ASR Points will be earned from the stay;

(b) you will not be able to redeem any ASR Points or any Rewards while staying at that property; and

(c) if you had redeemed any ASR Point for this stay either partially or in full, you will have such ASR Points re-credited to you and you will be required to pay the amount corresponding to the number of ASR Points used for the booking at the property via credit/debit card, cash or similar means. 

11. GENERAL BOOKING AND CANCELLATION TERMS

11.1 All Qualifying Bookings and redemption of Room Stays are subject to the standard booking, cancellation and no-show terms applied by each Participating Property to bookings.

11.2 If you would like to make modifications to bookings of Room Stays, this can be made by you contacting Ascott via the Brand Website using the contact form available at www.the-ascott.com/en/contact-us., or such other channels as Ascott may specify from time to time. Modifications to bookings of Room Stays are subject to availability and must be made in accordance with the booking conditions and cancellation policy of the Participating Property with which you have made such bookings. Such policies may differ from property to property, and you are advised to read and check carefully the terms of the correct Participating Property.

11.3 Any incidental expenses incurred during the stay at the Participating Property, including but not limited to laundry and meals, have to be settled directly with that property by payment modes accepted by that property.

11.4 All in-stay requests are subject to availability and the discretion of the Participating Property, for example: 

(a) room upgrades vary based on property occupancy, size, view, services or any other factors deemed relevant by the Participating Property; and

(b) room arrangements requested at point of booking (such as bedding, non-smoking room, early check-in, late check-out etc.) are not guaranteed and subject to availability.

11.5 In relation to Qualifying Bookings:

(a) Cancellations of Qualifying Bookings can only be made without penalty if the cancellation is made by you in accordance with the booking conditions and cancellation policy of the Participating Property with which you have made the Qualifying Booking and if ASR Points in connection with such Qualifying Bookings have been successfully credited to your Account prior to such cancellation, ASR Points will be deducted from your Account accordingly.

(b) In the case of all other cancellations by the Member or in the case of no-shows, ASR Points will be deducted from the Account accordingly and at our discretion, either:

(i) the Participating Property will charge the applicable cancellation fee (or no-show fee, as the case may be) to the credit card provided by the Member at the time the reservation was made; or

(ii) the Member incurs a penalty deduction of ASR Points equivalent to the number of nights' stay at the Participating Property stated in the applicable booking conditions and cancellation policy (or equivalent applicable policy, such as the guarantee and cancellation policy), links to which are set out below and which may be updated from time to time by us:

(1) Europe (including the European Union, United Kingdom and Georgia): www.citadines.com/en/general-rental-conditions.; and

(2) the rest of the world: www.the-ascott.com/en/guarantee-and-cancellation-policy.

If the number of ASR Points in your Account is insufficient to meet the cancellation fee (or no-show fee, as the case may be), we will charge the remaining outstanding sum which is payable to us to the credit card provided by you at the time the reservation was made.

11.6 In relation to redemption of Room Stays, once ASR Points have been successfully redeemed:

(a) Cancellations of Room Stays can only be made without penalty and ASR Points which you have applied to the Room Stays will be credited back to your Account if the cancellation is made by you in accordance with the booking conditions and cancellation policy of the Participating Property with which you have booked the Room Stay and is a cancellation for which ASR Points may be refunded. 

(b) In the case of all other cancellations by the Member or in the case of no-shows, at our discretion, either:

(i) the Participating Property will charge the applicable cancellation fee (or no-show fee, as the case may be) to the credit card provided by the Member at the time the reservation was made and ASR Points that were redeemed will be credited back to the Member's Account; or

(ii) the Member incurs a penalty deduction of ASR Points equivalent to the number of nights' stay at the Participating Property stated in the applicable booking conditions and cancellation policy (or equivalent applicable policy, such as the guarantee and cancellation policy), links to which are set out below and which may be updated from time to time by us:

(1) Europe (including the European Union, United Kingdom and Georgia): www.citadines.com/en/general-rental-conditions; and

(2) the rest of the world: www.the-ascott.com/en/guarantee-and-cancellation-policy.

After a penalty deduction of ASR Points has been made, whether following cancellation or a no-show:

(A) ASR Points which you have applied to the Room Stays which are in excess of the penalty deduction amount will be credited back to your Account; or

(B) if the number of ASR Points which were redeemed by you is insufficient to meet the cancellation fee (or no-show fee, as the case may be), we will charge the remaining outstanding sum which is payable to us to the credit card provided by you at the time the reservation was made.

11.7 You agree to make legitimate point redemption reservations in good faith for use by yourself and your invited guests only, and not for any other purposes, including, without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.  Ascott reserves the right to cancel any reservations believed to be in violation of the programme terms and conditions and terminate the offending member account.

12. PERSONAL DATA

12.1 Where the collection, use, disclosure, transfer or processing of Personal Data is regulated by the EU General Data Protection Regulation, you acknowledge and agree that:

(a) the processing of such Personal Data is necessary for the provision and administration of the Loyalty Programme (including to send you updates and information on the Loyalty Programme, such as programme entitlements, benefits, changes to the programme, updates to policies and terms and conditions, and information on your membership such as your ASR Points balances), in order to fulfil our contractual obligations to you in connection with the Loyalty Programme, for the administration and conduct of the Programme Promotions (including to invite you to participate in our Programme Promotions, automatically enter you into our Programme Promotions, inform you of your eligibility to participate in our Programme Promotions, announce the results of Programme Promotions, identify and contact the winners of the Programme Promotions, and publicise and conduct marketing in relation to Programme Promotions) and for the legitimate interests of Ascott, our subsidiaries, affiliates, business partners, authorised service providers and such other relevant third parties, in connection with the administration of the Loyalty Programme. Subject always to the requirements of applicable data protection laws, we may from time to time also send you information about the other products, services and special offers and promotions of Ascott as well as our subsidiaries. For further information on your rights in relation to your Personal Data and other information regarding Personal Data, please refer to the Ascott Personal Data Protection Policy, available at: www.the-ascott.com/en/privacy-policy;

(b) your Personal Data may be stored in external servers located in countries other than your own. We may also transfer your Personal Data for the purposes stated in these T&Cs and the Ascott Personal Data Protection Policy to parties located in other countries and territories outside the UK or outside the EEA. Where your Personal Data is transferred to locations outside the UK and the EEA, we have entered into a special type of contract (called Model Clauses) with the recipients of your Personal Data to ensure that they will provide adequate levels of protection for your Personal Data. If you wish, you may request more information about the transfer of your Personal Data and/or a copy of the Model Clauses by contacting our Data Protection Officer (whose contact may be found in the Ascott Personal Data Protection Policy) who can provide the relevant information; and

(c) for the purposes of Clauses 12.1(a) and (b), "Personal Data" shall mean "any information relating to an identified or identifiable natural person (鈥榙ata subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

12.2 In all other countries, subject to applicable law, by participating in the Loyalty Programme, or choosing to join Ascott's mailing list and receive information about events, offers and seasonal promotions at point of sign-up or any point in the term of the membership, or by using your Account to receive and redeem benefits and/or Rewards of the Loyalty Programme, you consent to the collection, use, disclosure and/or processing of your Personal Data by us, our subsidiaries, affiliates, business partners, authorised service providers and such other relevant third parties for the purposes of (a) administering your participation in the Loyalty Programme, including sending you updates and information on the Loyalty Programme via channels including postal mail, email, text messaging, telephone call and/or social media, such as programme entitlements, benefits, changes to the programme, updates to policies and terms and conditions, and information on your membership (such as your ASR Points balances); (b) administering and conducting Programme Promotions, including to invite you to participate in our Programme Promotions, automatically enter you into our Programme Promotions, inform you of your eligibility to participate in our Programme Promotions, announce the results of Programme Promotions, identify and contact the winners of the Programme Promotions, and publicise and conduct marketing in relation to Programme Promotions; and (c) those purposes set out in the Ascott Personal Data Protection Policy, available at: www.the-ascott.com/en/privacy-policy. In addition, and subject to the applicable requirements of applicable data protection laws, we may from time to time also send you information about the other products, services and special offers and promotions of Ascott as well as our subsidiaries.

12.3 In addition to the above, where the Personal Data of third parties is submitted to us, you represent and warrant to us that you have obtained the consent of such third parties for the collection, use, disclosure and/or processing of their Personal Data by us, our subsidiaries, affiliates, business partners, authorised service providers and such other relevant third parties for the purposes of administering the Loyalty Programme, including, where applicable, those purposes set out in the Ascott Personal Data Protection Policy, available at: www.the-ascott.com/en/privacy-policy

13. LIMITATION OF LIABILITY

Without prejudice to any of the other terms or conditions in these T&Cs and to the maximum extent permitted under applicable law, Ascott and our subsidiaries and/or affiliates shall not be liable to you for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by you or by any other person in respect of or in connection with the Loyalty Programme, including without limitation, the Account, ASR Points, and/or in connection with the collection, use, disclosure and/or processing of any Personal Data in accordance with these T&Cs. You hereby irrevocably release and discharge Ascott and our subsidiaries and/or affiliates from all claims in relation to the aforesaid loss, damage, inconvenience, embarrassment, cost and/or expense.

14. SUSPENSION AND TERMINATION OF YOUR ACCOUNT

14.1 Without prejudice to the other terms of these T&Cs, Ascott is entitled at any time in its sole and absolute discretion and without liability to you, without notice and without giving any reason, to suspend or terminate your Account entirely with immediate effect at any time whether or not you are in breach of these T&Cs, including upon the occurrence of any of the following events:

(a) if you act fraudulently or use the Account and/or Loyalty Programme in a way that does not comply with (i) these T&Cs, (ii) any notices or guidelines which Ascott or the Participating Properties may issue from time to time, and/or (iii) any applicable laws or regulations; or

(b) if you fail to pay any bills to any Participating Property when they fall due.

14.2 In the event of the termination of your Account for any reason whatsoever:

(a) ASR Points which remain unused as at the date of termination shall be forfeited without compensation and you shall cease to enjoy the benefits and Rewards of your Tier;

(b) subject to Clause 14.2(a) above, any accrued right or liability of the Member or Ascott shall not be prejudiced; and

(c) Ascott has the right to take appropriate administrative and/or legal action against the Members, including criminal complaints to the authorities if necessary.

14.3 If your Account is suspended, you will not be able to earn or redeem any ASR Points, or enjoy the benefits and Rewards of your Tier. In the event ASR Points expire during the suspension period, the expired ASR Points will not be reinstated.

14.4 The rights of termination set forth in this Clause 14 shall be without prejudice to Ascott's rights or remedies at law.

15. TERMINATION OF THE LOYALTY PROGRAMME

15.1 The Loyalty Programme and its benefits and Rewards are offered to you at the sole and absolute discretion of Ascott. Without prejudice to the other terms of these T&Cs, Ascott is entitled at any time in its sole and absolute discretion and without liability to you, without notice and without giving any reason, to:

(a) refuse to allow you to participate in the Loyalty Programme; and/or

(b) introduce, amend, vary, restrict, suspend or terminate the Loyalty Programme or all or any of the Rewards, benefits, services, facilities and privileges in respect of or in connection with the Loyalty Programme, including without limitation, the aggregate minimum Qualifying Amount to be spent by each Member, the Singapore Dollar value of ASR Points and the redemption rate of ASR Points.

15.2 In the event of the termination of the Loyalty Programme for any reason whatsoever:

(a) ASR Points which remain unused as at the date of termination shall be forfeited without compensation and you shall cease to enjoy the benefits and Rewards of your membership Tier;

(b) subject to Clause 15.2(a) above, any accrued right or liability of the Member or Ascott shall not be prejudiced; and

(c) Ascott has the right to take appropriate administrative and/or legal action against the Members, including criminal prosecution if necessary.

15.3 The rights of termination set forth in this Clause 15 shall be without prejudice to Ascott's rights or remedies at law.

16. CANCELLATION OF MEMBERSHIP ACCOUNT

16.1 You may cancel your membership of the Loyalty Programme at any time by sending a written notice of cancellation via email to Ascott at enquiry.member@the-ascott.com or by deactivating your Account via the settings on the Member's page. All unredeemed ASR Points will be forfeited immediately as of the date of the notice of cancellation and will not be reinstated.

16.2 If you wish to enjoy the member benefits of the Loyalty Programme after the de-activation/cancellation of your Account, you will be required to sign up for a new account. The old account, expired ASR Points and Tier status will not be reinstated.

17. MISCELLANEOUS

17.1 Ascott may amend these T&Cs from time to time in our sole and absolute discretion without notice to you.

17.2 Each of the terms in these T&Cs is severable and distinct from one another and if at any time, any one or more of these T&Cs or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.

17.3 Unless otherwise provided by these T&Cs, nothing in these T&Cs will affect the validity and enforceability of our rights or remedies under any other terms and conditions which will continue to apply.

17.4 The rights and remedies provided in these T&Cs are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).

17.5 No failure on our part to exercise and no delay on our part in exercising any right or remedy under these T&Cs will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by us of our rights or remedies in respect of any terms under these T&Cs or of any of your breaches of these T&Cs must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.

17.6 These T&Cs are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby irrevocably submit to the jurisdiction of the courts of the Republic of Singapore.

17.7 Any translation of these T&Cs shall not be an official translation of the English version of these T&Cs. In cases where there are any differences between the English version and any translated version of the T&Cs, the English version will prevail.

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