- Involve in making and
implementing Housekeeping policies and standards.
- Supervise staff to
comply with rules and regulations, ensure operation procedures and service
standards are met.
- Monitor the status of
apartments every day, guide supervisors to manage attendants, and guarantee the
implantation of work plan.
- Inspect the Residence
Facilities, Public Areas and the Back of the House (including all storerooms,
luggage rooms and offices) are kept clean and well maintained.
- Coordinate with Sales
Department, guarantee best occupancy rate, ensure that apartments and
equipments are clean.
- Work closely with other
department managers to contribute to the operation of the property.
- Strengthen connection
with other Ascott properties, make sure the information sharing requested by
- Assist residence manager
to meet and provide a fond farewell to important/group guests, provide service
for important activities/events.
- Check and confirm
readiness of apartments for VIP/VVIP, visit guests on special occasions, eg.
ill guests, long-stay guests.
- Ask guests their opinion
of housekeeping work, deal with complains properly, improve housekeeping
- Monitor and control
items consumption and the usage of cleaning equipments, manage regular stock
- Control Lost &
Found, report management and file storage, conduct expenditure estimates.
- Improve staff quality,
inspire initiative, encourage staff to attend training programs.
- Communicate with staff
on a timely basis, find out and solve problems.
- Promote and train
- Take the Manager-on-duty
- In compliance with the
Ascott Group's Environmental Health and Safety (EHS) guidelines and policies,
pay attention to energy conservation and the safe operation in daily work.
- Other duties assigned by
- College degree or
- Minimum three years
supervisory working experience in hotel or serviced residence, pre-opening
listening/speaking/reading/writing skills preferred;
- Familiar with relative
professional knowledge, housekeeping management, service procedure and quality
- Sense of initiative,
ability to obey, team spirit, enthusiasm of serviced residence/hotel;
- Strong ability to
organize and coordinate, flexibility, ability to execute, good language
expression capability, and information management skills;
- Strict compliance with
procedure, good communication skills, ability to answer questions and deal with
- Excellent computer
skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook,
- Ability to work under