Enjoy Our Best Rates. Guaranteed
Ascott’s Best Rate Guarantee promises you the lowest publicly available internet rates every time you book directly through any Ascott website. In the unlikely event that you find a lower rate through another booking website within 24 hours of your confirmed booking, we will:
Honor the lower comparison rate found and Award you with 10X (10 times) Ascott Star Rewards (ASR) points*
*10 times ASR points are awarded to guests with valid ASR memberships
Not a Member? Sign up here.
Here's how it works
02If you find a lower comparison rate on another booking website that matches your booking’s property, room type, reservation dates as well as payment and cancellation conditions within 24 hours of your confirmed booking, submit the Best Rate Guarantee Claim Form (No later than 72 hours before the standard check-in time on the date of your scheduled arrival at the property.
03Your claim will be verified by our property within the next business day (Monday to Friday or Sunday to Thursday for Gulf region properties, excluding local public holidays).
04If the lower comparison rate you found qualifies under the Terms and Conditions, we will adjust your reservation to reflect the lower rate, and will award you with 10X (10 times) Ascott Star Rewards points to your Ascott Star Rewards account after your stay.
For ASR members, please ensure you are logged in to your Ascott Star Rewards account before making the reservations on Ascott’s website.