Comprehensive Support

THE ASCOTT ENTERPRISE IS BEHIND YOU
Our multi-disciplinary teams and experts are here to guide you at every stage of your property’s development and operation. The key tenets of our support programmes are:

PRE-OPENING SUPPORT

Design and technical guidance

• Comprehensive brand guidelines and standards.
• Multiple technical review checkpoints.
• Advice from our experienced in-house architect and engineering team.

Prepare to operate

• Comprehensive assistance in setting up of Ascott Business IT Solutions.
• Structured operational training and support packages with options for customizing ensures that we can address all of your needs.

POST-OPENING SUPPORT

Sales & Distribution

• Access to our Sales and Distribution systems and training from our sales teams.
• Global marketing programme and local marketing support.

Continuous education

• Proprietary training programmes developed in-house by Ascott’s Centre for Excellence (ACE).
• Training courses may be delivered both online and onsite.

Operational reviews & audits

• Review and benchmark for insights to optimize performance.
• More than just integrating our systems and aggregating customer data, we continue to look at redefining our customer experience to deliver standards that exceeds expectations.

Global yet local support

• Global operations teams share the best practices and test new innovations; local teams localize the support and provide on-site assistance.
• Dedicated key account manager for franchise properties to review and advise on top and bottom-line optimization.

Online Chat

Chat agent is available

SEARCH & RESERVATIONS

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1Room, 1Adult
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Occupancy

1 child under 6 years stay free of charge when using existing beds and does not need to be included in this selection.
For separate beds (including extra bed setup), please indicate the number of additional older children or adults.

1 child under 2 years stay free of charge when using existing beds and does not need to be included in this selection.
For separate beds (including extra bed setup), please indicate the number of additional older children or adults.

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